If you have any complaints, please contact Fabrica Immobiliare SGR S.p.A. accordingly to the modalities of follow-ups:
- Registered letter with return receipt to: Fabrica Immobiliare SGR S.p.A. – via Nazionale 87 – 00184 Roma;
- By email to: email@example.com or firstname.lastname@example.org (PEC);
- Hand delivery at the premises of the SGR.
The handling of complains is the responsibility of Compliance & Anti-money Laundering, within a process in which many structures take part, in order to guarantee a detailed examination of the problem arising from the complaint itself.
The Company shall deal with the complaints received with the outmost diligence, communicating in writing to the underwriter, within a maximum of 60 days from receipt, its own determinations sent by a registered letter with return receipt or email.
Costumers’ complaints and data shall be kept in a Complaint Registry set up by the Company.
Should the client not receive a response to the claim made within the established terms, or be unsatisfied with the response, he/she may address the ABF – Banking and Financial Ombudsman, at CONSOB.